Responsible Gaming at goood111

1 Our Commitment to Safe Play

goood111 was built with the conviction that responsible gambling is not a legal checkbox — it is a fundamental responsibility that every online gaming platform owes to its players. We serve a growing community of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, and we take that responsibility seriously.

Gambling at goood111 — whether on cricket betting, BPL and T20 World Cup markets, live casino, slots, Plinko, or any other product — should always be an enjoyable, voluntary leisure activity conducted within a budget you are genuinely comfortable losing. It should never be viewed as a way to earn income, recover debts, or escape personal difficulties.

To support this principle, goood111 maintains a dedicated Responsible Gaming programme that includes age verification, self-imposed player limits, time-out features, a self-exclusion programme, real-time activity monitoring, and direct access to professional counselling resources. All tools described on this page are available free of charge to every registered player.

2 18+ Age Restriction Policy

Access to goood111 is strictly limited to individuals who are 18 years of age or older. 18+ This policy applies to all players regardless of location and is enforced through our Know Your Customer (KYC) identity verification process, which every new account must complete before a first withdrawal is processed.

During KYC, players are required to submit a valid government-issued identity document confirming their date of birth. Accepted documents include the National ID Card (NID), passport, and driving licence. Any account found to belong to a player under the age of 18 will be closed immediately, all funds on the account will be handled in accordance with our Terms & Conditions, and the player will be reported to the appropriate authorities where required by law.

• Parental controls: We strongly encourage parents and guardians in Bangladesh to use internet filtering software on shared devices to prevent underage access to online gaming sites, including goood111.
• Minor registration detected: If you believe a person under 18 has registered on goood111, contact us immediately at support@goood111. The account will be suspended while an investigation is conducted.
• Zero tolerance: goood111 has a zero-tolerance policy for underage gambling. Any attempt to circumvent age verification — including providing false documents — constitutes a breach of our Terms & Conditions and may result in criminal referral.

3 Deposit & Spending Limits

One of the most effective tools for maintaining control over your gambling spend is the ability to set firm, pre-committed deposit limits. goood111 allows every player to define the maximum amount they are willing to deposit over a defined time period, helping to prevent impulsive over-spending during a losing run or an emotionally charged session.

How to set a limit: Log in to your goood111 account, navigate to the Responsible Gaming section of your account settings, select "Deposit Limits", choose your preferred period (daily / weekly / monthly), enter the maximum BDT amount, and confirm your selection.

Reducing a limit: Takes effect immediately. There is no waiting period for reducing a limit — we want players to be able to restrict their spend instantly whenever they choose to do so.

Increasing a limit: Subject to a mandatory 7-day cooling-off period from the moment the increase request is submitted. This built-in delay is designed to prevent impulsive decisions made during a session and gives players time to reconsider.

4 Time-Out & Cooling-Off Periods

A time-out is a short-term suspension of your goood111 account designed for players who feel they need a brief break from gambling but do not wish to self-exclude permanently. During a time-out, your account is locked and no deposits, bets, or game play can be initiated. Pending withdrawals of existing balances will continue to be processed normally.

• 24 hours: A single-day break. Useful after a frustrating session or when you feel you have been playing for too long in one sitting.
• 7 days: A full week away from the platform. Recommended for players who notice they are thinking about gambling more than usual.
• 30 days: A one-month cooling-off period for players who want to reset habits and reflect on whether their gambling patterns are healthy.
• 6 weeks: The maximum short-term time-out available. At the end of the period, your account is automatically reactivated unless you choose to extend or move to self-exclusion.

To activate a time-out, visit your account's Responsible Gaming settings and select "Take a Break". Choose your preferred duration and confirm. The suspension takes effect within minutes. goood111 will not send you any promotional emails or bonus notifications during an active time-out period.

5 Self-Exclusion Programme

Self-exclusion is a formal, longer-term commitment to stop gambling on the goood111 platform. It is intended for players who believe their gambling has become, or is at risk of becoming, a problem. Unlike a time-out, self-exclusion cannot be reversed before the chosen minimum period expires, and the barrier to reversal after expiry is intentionally high to protect players from impulsive re-registration.

How to self-exclude: Contact our support team directly via live chat or by emailing support@goood111 with the subject line "Self-Exclusion Request". State your registered username, your preferred exclusion period, and a brief reason (optional). Our Responsible Gaming team will process your request within 24 hours and send written confirmation to your registered email address.

What happens during self-exclusion: Your account is suspended and all login access is blocked. Your account balance at the time of exclusion will be held securely and a withdrawal will be processed to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days. All marketing communications cease immediately.

Re-registration prevention: goood111 maintains a self-exclusion register. Any attempt to create a new account using the same identity information, mobile number, email address, or payment method will be detected and the new account will be closed immediately.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. goood111 encourages all players to regularly reflect on their gambling habits. The warning signs below are commonly associated with gambling-related harm. If you recognise several of these signs in your own behaviour, we strongly encourage you to use our responsible gaming tools or seek independent support.

Experiencing one or two of these signs occasionally does not necessarily indicate a problem, but a pattern of several signs occurring regularly is a strong signal that you should take action. goood111 is here to help — our responsible gaming tools are free, immediate, and confidential.

7 Self-Assessment Checklist

Answer the following questions honestly. If you answer "Yes" to three or more, we strongly recommend contacting our Responsible Gaming team or an independent counselling service immediately.

8 Getting Help & Support

goood111 is committed to connecting players who need support with the right resources as quickly as possible. Whether you want to activate a responsible gaming tool, discuss your account, or simply need someone to talk to, our team is available around the clock. In addition to our own support channels, we signpost players to independent professional organisations.

goood111 does not profit from problem gambling. Every responsible gaming tool on this platform — deposit limits, time-outs, self-exclusion, and activity monitoring — is provided at no cost and can be activated at any time without penalty. Our goal is to ensure that every player across Bangladesh can enjoy cricket betting, slots, live casino, and all other products on our platform safely and sustainably for the long term.

All responsible gaming communications between players and our support team are treated as strictly confidential. Information shared in connection with a responsible gaming request will not be used for marketing purposes and will not be disclosed to any third party except where required by law.